Store Policy

Customer Care

At The Millet Lovers, we are deeply committed to delivering not only high-quality food products but also exceptional customer service. Our goal is to build long-lasting relationships with our customers through transparency, reliability, and a customer-first approach. This Customer Care Policy outlines how we ensure product quality, handle inquiries, and manage concerns to guarantee your complete satisfaction.

1. Commitment to Product Quality & Safety:

At The Millet Lovers, food quality and safety are our top priorities. We uphold the highest standards across all aspects of our product lifecycle, from sourcing to delivery.

Strict Quality Control: We implement rigorous quality control processes across our supply chain. Every product is checked for freshness, taste, and compliance with food safety regulations before it reaches your table.
Compliance with Food Safety Standards: We adhere to national and international food safety standards, including [relevant certifications like HACCP, ISO 22000, FDA, etc.]. All our products are produced in clean, hygienic environments, ensuring their safety for consumption.
Ingredient Transparency: We believe in clear communication about our ingredients. All product packaging contains accurate information about ingredients, allergens, nutritional facts, and expiration dates. This allows our customers to make informed decisions based on their dietary needs and preferences.

2. Customer Satisfaction Guarantee:

We are dedicated to ensuring that you are completely satisfied with your experience and the products you receive. If our food or service falls short of your expectations, we have measures in place to promptly address the issue.

Satisfaction Guarantee: If you're unhappy with a product, we offer a range of solutions, including:
- Replacement: A replacement of the item free of charge.
- Refund: A full refund if the issue cannot be resolved.
- Store Credit: Store credit for future purchases.
Eligibility: Claims for refunds, replacements, or credits must be submitted within 2 days of receiving your order. Please provide a detailed explanation and photos (if applicable) when filing a claim.

3. Customer Feedback & Complaint Resolution:

Your feedback is invaluable to us, and we are committed to addressing all concerns promptly and fairly. Whether you have a complaint about a product, service, or overall experience, we aim to resolve your issue with speed and efficiency.

Complaint Process:
1. Submit a Complaint: Contact our Customer Care team by phone, email, or via our website's contact form, providing your order details and description of the issue.
2. Investigation: We will investigate the matter by reviewing product batches, delivery logs, and your feedback to pinpoint the issue.
3. Resolution: We aim to resolve most complaints within 5 to 6 business days, offering solutions such as a refund, replacement, or compensation.
Escalation Procedure: If the issue remains unresolved or if you're dissatisfied with the resolution, you can escalate the complaint to a supervisor or manager, who will take over the case for a deeper review.

4. Addressing Food Allergies and Dietary Preferences:

We are fully committed to offering a safe dining experience for customers with food allergies and dietary restrictions. Our commitment extends to transparency, labeling, and providing safe alternatives.

Clear Allergen Labeling: All of our packaging features clear, prominent allergen warnings and a full list of ingredients. We adhere to regulatory guidelines on allergen labeling for ingredients like nuts, dairy, gluten, and soy.
Dietary-Specific Products: We offer a wide variety of food products catering to different dietary preferences, such as gluten-free, vegan, and organic options. Feel free to contact our Customer Care team for assistance in choosing the right products.
Minimizing Cross-Contamination: We follow strict cross-contamination protocols within our facilities to ensure that allergens do not inadvertently enter allergen-free products. However, customers with severe allergies should consult with our team for detailed ingredient and production information.

5. Efficient and Accessible Customer Support:

We are always here to help! Our Customer Support team is available to handle any inquiries, from product questions to order issues, with efficiency and care.

Customer Support Availability: Our team is ready to assist you during the following hours: Monday to Friday, 10:00AM To 06:00PM.
Contact Methods:
- Phone: +91 - 91461 86022
- Email: mehersangfoods@gmail.com
- Live Chat: Available on our website during business hours.
- Social Media: Reach us via WhatsApp, Facebook, Instagram, X, YouTube, LinkedIn and others for quick answers to general questions.
Response Time: We respond to inquiries within 24 business hours and resolve most issues within 4 business days.

6. Handling Returns and Replacements:

We understand that issues can occasionally arise, and we're here to make the return or replacement process as easy as possible.

Return Policy: If a product arrives damaged, defective, or is not as described, please contact us within 2 days of receipt. Depending on the nature of the issue, we may:
- Offer a full refund
- Provide a replacement product
- Offer store credit for a future purchase
Return Process: To initiate a return, email our team at mehersangfoods@gmail.com with your order number and description of the issue. We'll provide return instructions and any necessary shipping labels.
Non-Returnable Items: Perishable items, opened products, or products that have been improperly stored cannot be returned unless they were received in poor condition or were defective.

7. Sustainability & Ethical Practices:

At The Millet Lovers, we are committed to sustainability in both our product sourcing and our business practices. We recognize our responsibility to reduce our environmental footprint while contributing positively to the community.

Sustainable Sourcing: We prioritize partnerships with suppliers who use ethical, sustainable, and eco-friendly practices. From locally sourced ingredients to organic farming, we aim to reduce our environmental impact.
Eco-Friendly Packaging: We continually explore ways to minimize waste by using recyclable, biodegradable, or compostable packaging materials wherever possible.
Community Involvement: We support local farmers, communities, and charitable organizations through initiatives aimed at reducing food waste and promoting sustainability.

8. Delivery Safety and Freshness:

Ensuring your food arrives safely and in perfect condition is a priority for us, whether through direct delivery or our shipping partners.

Temperature-Controlled Shipping: We use temperature-controlled packaging and expedited delivery services for perishable goods to maintain the highest freshness and quality.
Contactless Delivery: We offer contactless delivery options to ensure the safety and convenience of our customers. Simply select this option at checkout, and our delivery personnel will leave your order at a designated location.

9. Privacy and Data Security:

Protecting your personal information is of utmost importance to us. We are committed to ensuring that your privacy is respected and your data is secure.

Data Protection: We comply with all applicable privacy laws, including [GDPR, CCPA, etc.], and implement advanced security measures to protect your data from unauthorized access.
Usage of Information: Your personal data is only used to process orders, improve our services, and communicate with you. We never sell or share your information with third parties without your consent.

For more details, please review our Privacy Policy.

10. Continuous Improvement & Customer Feedback:

Your voice matters to us! We constantly seek feedback to improve our offerings and services.

Feedback Opportunities: Share your thoughts and suggestions via:
- Our website’s feedback form
- Email or phone customer support
- Social media platforms
Product Development: We use your feedback to refine our recipes, introduce new products, and improve the customer experience. Customer feedback plays an integral role in our commitment to continuous improvement.

11. Contact Us:

If you have any questions, comments, or concerns, please don’t hesitate to reach out. We’re here to assist you and make your experience with The Millet Lovers exceptional.

Email: mehersangfoods@gmail.com
Phone: +91 - 91461 86022
Live Chat: Available on our website
Business Hours: Monday to Friday, 10:00AM To 06:00PM.

At The Millet Lovers, your satisfaction and trust are the cornerstones of our business. We are committed to providing high-quality food and an outstanding customer experience every step of the way. Thank you for choosing us!

Privacy Policy

This privacy policy sets out how Meher Sang Foods uses and protects any information that you give Meher Sang Foods when you visit their website and/or agree to purchase from them.

Meher Sang Foods is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

Meher Sang Foods may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes.

We may collect the following information:

Name
Contact information including email address
Demographic information such as postcode, preferences and interests, if required.
Other information relevant to customer surveys and/or offers

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

How we use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mehersangfoods@gmail.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to C5, RH93, Gandharva Park Housing Society, Shahunagar, Chichwad East, Pimpri Chinchwad Pune MAHARASHTRA 411019 . or contact us at 9146186022 or mehersangfoods@gmail.com as soon as possible. We will promptly correct any information found to be incorrect.

Wholesale Inquiries

At The Millet Lovers, we are excited to partner with businesses that share our passion for delivering high-quality, sustainable, and delicious food products. This Wholesale Inquiries Policy provides detailed information on how to engage with us for wholesale opportunities, eligibility criteria, order processes, and terms of collaboration.

1. Wholesale Eligibility Requirements:

To ensure the best fit and service, we collaborate with businesses that align with our brand values and can uphold the integrity of our products. Wholesale partnerships are ideal for:

Retailers: Grocery stores, specialty food shops, and online marketplaces.
Restaurants and Cafés: Establishments looking to use our products in their kitchens or as part of their menu offerings.
Distributors: Companies that specialize in distributing food products to retailers or the hospitality sector.
Corporate Clients: Businesses seeking bulk orders for events, office catering, or employee programs.

To qualify for wholesale pricing, you must meet the following requirements:

A valid business license.
A tax ID number (or equivalent for non-U.S. businesses).
Ability to meet minimum order quantities (outlined below).
A demonstrated commitment to food safety and handling procedures.

2. Application Process for Wholesale Accounts:

We strive to make the wholesale inquiry process seamless. Here’s how to get started:

2.1. Inquiry Submission: To begin the wholesale process, please fill out our Wholesale Inquiry Form on our website or contact us via email at mehersangfoods@gmail.com. The following information will be required:

Business name and contact information.
A brief description of your business, including your target market and distribution strategy.
Your tax ID and business license number.
Estimated order volumes and product preferences.

2.2. Review and Approval: Our team will review your application and verify your business credentials. If we believe your business is a good fit for a wholesale partnership, we will reach out to you within 3 to 4 business days to discuss next steps and product availability. If approved, you'll receive a Wholesale Account with access to wholesale pricing and product details.

3. Wholesale Pricing and Payment Terms:

We offer competitive wholesale pricing for bulk orders, allowing you to benefit from cost savings while maintaining product quality.

3.1. Pricing Structure:

Wholesale prices are tiered based on volume and product type. For high-volume buyers, we may offer additional discounts.
Custom quotes can be provided for large orders or special requests.

3.2. Minimum Order Quantities (MOQ):

Our standard MOQ for wholesale orders is 200 units per product.
Orders below the MOQ may not qualify for wholesale pricing unless otherwise negotiated.

3.3. Payment Terms:

Payment Methods: We accept payments via credit card, wire transfer, or ACH. For larger or repeat orders, we may establish invoicing terms.
Net Payment Terms: Standard payment terms are Net 10 days from the date of invoice. Alternative terms may be negotiated based on the volume of orders and business history.
Late Payments: Late payments may incur a fee of 2% per month on overdue balances.

4. Ordering and Delivery Process:

We aim to make the wholesale ordering process efficient and transparent, with reliable delivery options to meet your business needs.

4.1. Order Placement: Once your Wholesale Account is approved, you will be able to place orders directly through our wholesale portal, via email, or by contacting your account manager. When placing an order, you will receive:

A confirmation email detailing the products, quantities, and prices.
An estimated delivery window based on your location.

4.2. Delivery and Shipping: We provide several shipping options to ensure your orders arrive safely and on time:

Domestic Shipping: Standard delivery time for domestic orders is 3 to 4 business days. Expedited options are available upon request.
International Shipping: International orders may take 2 to 3 weeks, depending on location. Additional customs fees or taxes may apply.
Freight Options: For large bulk orders, we offer freight shipping solutions. The cost and delivery time will be determined based on the size and destination of your order.

4.3. Shipping Costs:

Shipping costs are calculated based on order size, weight, and delivery location. Free shipping may be available for orders over [X amount].
For local wholesale partners, we may offer pickup options or in-house delivery for an additional fee.

5. Returns, Exchanges, and Quality Assurance:

We stand by the quality of our products and aim for your complete satisfaction. In the event of any issues with your order, we have a clear returns and exchanges policy.

5.1. Quality Assurance: All wholesale products are subject to our quality control measures to ensure they meet our high standards before they are shipped. If you receive an item that is damaged or does not meet expectations, please contact us immediately.

5.2. Return and Exchange Policy:

Damaged Goods: If you receive products that are damaged or defective, notify us within 2 days of receipt, and we will arrange for a replacement or credit.
Wrong Items: If the incorrect product is shipped, we will cover the return shipping cost and send the correct item at no additional cost.
Non-Returnable Items: Perishable goods and products opened or stored improperly are non-returnable unless there is a quality concern. Contact us for case-by-case review.

5.3. Claim Process: To initiate a return or exchange, contact our Wholesale Customer Support at mehersangfoods@gmail.com/ +919146186022 within 2 days of receiving your order. Please include your order number and a description of the issue.

6. Custom and Private Labeling Services:

We offer custom and private labeling services to wholesale partners looking for unique product solutions.

6.1. Private Label Options:

For qualifying wholesale partners, we can provide custom branding and labeling services for select products.
Minimum Order Requirement: Custom labeling is available for orders of 50 units or more.

6.2. Product Customization: We can also create custom product solutions for your specific needs, including packaging size, special ingredients, or formulations. Contact your account manager for pricing and production timelines.

7. Exclusive Partner Benefits:

As a wholesale partner, you will enjoy a range of exclusive benefits designed to support your business growth and maximize success.

7.1. Dedicated Account Manager: Once your wholesale account is approved, you will be assigned a dedicated account manager who will be your primary point of contact for:

Order assistance and inquiries.
Product recommendations and restock notifications.
Support with marketing materials and promotional opportunities.

7.2. Priority Access to New Products: Wholesale partners receive early access to new products, seasonal offerings, and limited-edition items, ensuring your business stays ahead of market trends.

7.3. Co-Marketing Opportunities: We offer co-marketing opportunities, including joint promotional campaigns, in-store displays, and online collaborations. This helps boost visibility for both your business and The Millet Lovers.

8. Intellectual Property:

All The Millet Lovers products, trademarks, and branding materials are protected by intellectual property laws. Wholesale partners are prohibited from using our trademarks or branding without express written permission.

8.1. Branding Guidelines: If you are provided with branding or marketing assets, you must adhere to our branding guidelines to ensure consistency and accuracy in how our products are presented.

9. Wholesale Agreement and Terms:

Upon approval of your wholesale account, a Wholesale Agreement outlining the terms of our partnership will be provided. The agreement will cover:

Pricing Terms
Payment and Credit Terms
Delivery Schedules
Quality Standards
Termination Clauses

Both parties must sign this agreement before orders can be processed.

10. Contact Us:

For more information about our wholesale program, product offerings, or any inquiries, please reach out to us at:

Wholesale Department Email: mehersangfoods@gmail.com
Phone: +91 - 91461 86022
Business Hours: Monday To Friday, 10:00AM To 06:00PM.

By partnering with The Millet Lovers, you gain access to premium food products and a dedicated support team ready to help your business thrive. We look forward to building a successful, long-term relationship with you!

Payment Methods

At The Millet Lovers, we strive to make your purchasing experience as convenient and secure as possible. We offer a variety of payment methods to suit your needs, ensuring that every transaction is handled smoothly and efficiently.

1. Credit and Debit Cards:

We accept all major credit and debit cards, including:

Visa
Mastercard
American Express
Discover

When using a credit or debit card, your payment information is processed securely using SSL encryption to protect your data. No card information is stored on our servers.

2. Digital Wallets:

For added convenience, we accept payments through popular digital wallets. These methods allow you to check out quickly without entering card details every time:

Apple Pay
Google Pay
PayPal
UPI

Simply select your preferred digital wallet at checkout, and follow the prompts to complete your payment.

3. Bank Transfers (ACH):

For larger orders, especially for wholesale or corporate clients, we offer the option to pay via bank transfer or ACH. After placing your order, you will receive our bank details for a direct transfer. Once the payment is confirmed, your order will be processed.

4. Buy Now, Pay Later (BNPL):

To offer more flexibility, we partner with Google Pay to give you the option to split your payments into smaller, interest-free installments. This is available for select orders and eligible customers at checkout.

5. Gift Cards and Store Credit:

If you have a The Millet Lovers Gift Card or store credit, you can apply it at checkout. Simply enter the gift card code or credit details to deduct the amount from your total purchase. Gift cards are valid for 2 months from the date of issue.

6. Invoice Payment (for Wholesale Orders):

For approved wholesale customers, we offer the option to pay via invoice under payment terms. You will receive an invoice with payment instructions after your order is confirmed. Please ensure that payment is made within the specified terms to avoid delays in future orders.

Secure Transactions: All transactions on our website are protected by advanced encryption technology to ensure your personal and financial data is safe. We work with trusted payment processors that meet industry-standard compliance for data security (e.g., PCI DSS).
Payment Assistance: If you have any questions or issues regarding payments, our customer support team is here to help. Contact us at mehersangfoods@gmail.com or call +91-9146186022 during business hours.